Return Policy for PlatoWork headset - PlatoScience

Return policy

If you are unsatisfied with your purchase from PlatoScience for any reason, you have 14 days from the date of delivery to request a full refund for the product costs.

To qualify for a refund, the following conditions must be met:

  • A return shipping address must be requested from our customer service team within 30 days of the delivery date. To request the shipping address, email [email protected]
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.
  • The full amount for the product, excluding shipping cost, will be paid out when product is received and inspected by PlatoScience.