Privacy policy

PlatoScience ApS collects data from our users in the following ways:

  • Analytics data from visits to platoscience.com
  • Email addresses actively submitted for sign-up to our newsletter
  • Customer information registered when purchasing a product from platoscience.com
  • Data for users registering a profile in our PlatoScience app (iOS/Android)
  • Data from direct correspondences with PlatoScience email addresses
  1. Analytics data from visits to platoscience.com: Data is collected through Google Analytics, and is analysed on cohort level to understand user patterns on our website and statistic.
  2. Email addresses actively submitted for sign-up to our newsletter: Data is collected through MailChimp, and includes email address and signup time, location, time zone and IP. The user can choose to manually register further information such as name, city, profession etc. through the newsletter signup form or directly through MailChimp. Any data provided through our newsletter signup form or directly through MailChimp is primarily used for sending rare email updates about PlatoScience and our products, and secondarily for creating statistic information about our newsletter audience to ensure relevant newsletters. The information is of course never shared with any third party. Any individual data can, at any time, be deleted through MailChimp or by contacting PlatoScience directly.
  3. Customer information registered when purchasing a product from platoscience.com: When purchasing a product, customers need to provide us with the necessary information for us to communicate with the user, and ship the product. This information includes email address, full name, shipping address, payment information etc. The customer information is stored through Shopify.com, and the payment information is provided through Stripe.com. The data is used for shipping purposes, customer support and crucial contact regarding the purchased product. Additionally, the data might be used for analytics purposes, but is never shared with any third party. The data is stored, but can be deleted upon direct request to PlatoScience. Finally, on checkout customers are asked if they would like to sign up for the PlatoScience newsletter. If this option is selected by the customer, their email address, full name, city and country are copied to MailChimp and used as defined in point 2. above.
  4. Data for users registering a profile in our PlatoScience app (iOS/Android): When creating a user profile in the PlatoScience app, users need to provide an email address and password. Additionally, the user can choose to provide supplementary data through the “Customization” page in the app. During use of the app, we automatically track data on app behaviour, including clicks, stimulation sessions, location etc. All data collected in the app is stored in Google Firebase, and is used to analyse and understand user behaviour, with the key aim to improve user experience and to provide individualised stimulation experiences in the future. The email address provided might be used for sending critical information about the app, or crucial product information. Finally, the data might be exported as anonymised user data, for further analysis and usage in research studies. All identifiable data collected through the app can be provided to the user as a .cvs file and, if wished, deleted upon direct request to PlatoScience.
  5. Data from direct correspondences with PlatoScience email addresses: Any data provided in emails as part of direct communication with PlatoScience email addresses is stored in internal systems accessible only for PlatoScience employees. Such data will only be used for direct communication with the user who provided the data, and all identifiable data stored can be deleted upon direct request to PlatoScience.

Platoscience.com and PlatoWork app

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and app.
 

What personal information do we collect from the people that visit our website or app?

When ordering or registering on our website or in our app, as appropriate, you may be asked to enter your name, email address, profession, or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you or enter information on our website, provide us with feedback on our products or services, or register for our app.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to personalize your experience, and to allow us to deliver the type of content and product offerings in which you are most interested.

 

How do we protect your information?

All the information gathered is kept on secure third party servers. These services are provided by:
User data: Firebase.Google.com
Email registrations: Mailchimp.com
Customer and shipping registrations: Shopify.com
Credit card transactions: Stripe.com

For the privacy policies for each of these third parties, please consult the available policies for each of the above companies.

We do not use vulnerability scanning and/or scanning to PCI standards.
We do not use Malware Scanning.
We do not use an SSL certificate on our website, but our third party suppliers do.

 

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We also use trusted third-party services that track this information on our behalf:
Customer and shipping registrations: Shopify.com
Credit card transactions: Stripe.com
Traffic analysis: Analytics.Google.com

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links

We do not include or offer third-party products or services on our website.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By logging in to your account
• By chatting with us or by sending us a support ticket

 

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

platoscience.com
Vesterbrogade 26
Copenhagen, Vesterbro 1620
Denmark
support@platoscience.com

Last Edited on 2018-05-24