FAQ – platoscience

Brain stimulator

PlatoScience has developed PlatoWork

The world’s first headset for boosting cognition:
Improve your memory, focus and creativity.

Frequently Asked Questions

How does PlatoWork – work?

Depending on the kind of task you’re engaged in, the natural electrical activity in specific neuronal networks is increased. PlatoWork uses tDCS, which works by applying a weak current that affects the electrical potential in your neurons, making it easier for them to fire. That way, PlatoWork can boost neural processes and strengthen natural activity in the regions of your brain, that are responsible for higher cognitive functions.

The idea is simple: If you find yourself in a situation where you would like a certain mindset, you put the headset on, connect with the app, and choose between the four different modes: LEARN, CREATE, CONCENTRATE & RETHINK. You can put your phone away and get back to work while the headset uses tDCS to stimulate your brain. The headset stimulates up to 30 minutes, where the effect is strongest.

The price is very low for a tDCS device. How is that possible?

tDCS should be available to everyone. Our goal is high production at low costs. Because the headsets are shipped directly from our factory to you, we can keep both the production and storage costs down, all while maintaining a high-quality​ product.

Does PlatoWork come in different sizes?

The headset is one-size-fits all, and is scalable to fit normal head sizes from 54-64cm/21.5-25inches.

Do you ship PlatoWork worldwide?

Yes, we deliver PlatoWork anywhere in the world as long as local laws permit us to import PlatoWork. The product is CE-marked, and to our knowledge there are no countries, where this doesn’t suffice. If you live in a small country, or a country with very strict import regulations, reach out to us directly and we will investigate if there are any specific local restrictions.

How is PlatoWork different from other tDCS devices?

PlatoWork is the only headset on the market, which is designed to improve cognitive performance. It has three programmable electrodes (most other tDCS stimulators only have two). Due to the electrode positions, PlatoWork can send a current both left/right and front/back. This means, that PlatoWork can shift the balance of the interhemispheric rivalry (left/right), or tilt the synchronization between the frontal (more attention) and parietal (more spontaneous thoughts) part of the brain.

Can I use more than one mode per day?
We do not recommend to use the headset more than 30min per day. This is not because there are any known complications with more than 30 minutes usage, but because this is the current norm within studies of tDCS.

What kind of warranty do you offer?

PlatoWork comes with a 2-year limited manufacturer’s warranty. If you experience production related manufacturer’s defect during this time, we will repair​ it or reimburse you according to our warranty.

What is your return policy?

We offer a 14 days money back guarantee after you have received your PlatoWork. Learn more

How safe is it? And are there any side-effects?

Using PlatoWork is completely safe. To date there are no rapports of any serious side-effects. Mild side-effects do occur, although they are few and only experienced by a limited number of people. These are typically itching or tingling underneath the electrodes, mild temporary headache, discomfort or (in rare cases) a burning sensation underneath the electrodes.

What is included when buying a PlatoWork headset?

Beside the PlatoWork headset itself you get three medical-grade sponges in a plastic casing, a refillable bottle of salt water, USB cable for charging, 2 x 3 extra sponges (compressed), a case for the PlatoWork headset and the accessories. Furthermore, you get access to the PlatoWork app with the four stimulation modes.

Are there any subscription costs?

No. The app is free to use with the four modes, and PlatoWork is delivered with a total of nine electrode sponges, which can be washed and reused if kept well. The salt water needed to moist the sponges can easily be made at home, or bought at pharmacies. If you need more sponges for the electrodes, they can be ordered from us online.

I wear glasses – can I use PlatoWork?

PlatoWork is fixed just above the ears and can be worn with most types of glasses.

What if I have really thick hair?

Very thick hair, or big curls, can be a challenge but is not a deal breaker. Usually the problem can be solved by adding more salt water to the sponges.

Which type of data do you collect?

We only collect fully anonymized usage data for product improvements, unless the user explicitly agrees to participate in further data collections. The PlatoWork system uses industry-standard​ encryption to keep all data transfers safe and private, following the EU General Data Protection Regulation (GDPR). We analyze the data to improve user experiences, learn more about, and optimize neurostimulation

Can I use PlatoWork to treat depression, ADHD and other mental conditions?

No. While it’s true that tDCS is used as a treatment for a wide range of neurological conditions such as depression, ADHD, anxiety etc., PlatoWork is not approved as a medical device and thus we cannot recommend using it for such purposes. We are working on developing a medical headset for treatment purposes. If you are interested in learning more about this, please reach out to us directly.  

How often do I have to charge the battery?

When fully charged, PlatoWork can stimulate more than 5 sessions of 30min before it needs to be recharged.

How is the headset ‘cloud based’?

During use, the headset communicates with the app, which communicates with ‘the cloud’ to receive data updates, and upload anonymized usage data.

I have a previous version of the PlatoWork headset, will the new app be compatible?

Yes, we strive to make any new app updates compatible to also work with earlier products.

Is the app free to use?

Yes, the app is free and all standard features and modes delivered with the PlatoWork headset will stay free to use.

What iOS and Android versions does the PlatoWork app support?
iOS 11 / Android 5 and later versions

What are the shipping costs?

Worldwide shipping costs will be calculated at checkout. Notice that local taxes, VAT etc. will apply.

Will additional stimulation modes be added in the future?

At the moment, PlatoWork is designed to deliver the four modes sold with the headset. While tDCS can be used for a wide range of purposes, we cannot guarantee that any new future programs will be compatible with the current headset design.

Can PlatoWork read my brain?

No. PlatoWork only uses tDCS, and not brain mapping technologies like EEG – which is commonly used in headsets designed specifically to record brain activity.

Are neurostimulation devices like PlatoWork regulated by the FDA or similar?

Consumer devices with tDCS like PlatoWork are regarded as safe, and are not regulated for non-medical use. However, the upcoming EU medical device regulation (May 2020) does involve all brain stimulation devices. This means that within the EU, all tDCS devices will have to be registered under this regulation. At PlatoScience, we welcome​ regulation, as we take pride in ensuring safe and effective neurostimulation.

Where is PlatoWork shipped from?

The products will be shipped from our manufacturing partner in China and directly to the customers. If you need to calculate tax use ‘consumer electronics’ from China. If you have any further questions, please reach out to us directly through email.