Frequently Asked Questions
Depending on the kind of task you’re engaged in, the natural electrical activity in specific neuronal networks is increased. PlatoWork uses tDCS, which works by applying a weak current that affects the electrical potential in your neurons, making it easier for them to fire. That way, PlatoWork can boost neural processes and strengthen natural activity in the regions of your brain, that are responsible for higher cognitive functions.
The idea is simple: If you find yourself in a situation where you would like a certain mindset, you put the headset on, connect with the app, and choose between the four different modes: LEARN, CREATE, CONCENTRATE
PlatoWork is the only headset on the market, which is designed to improve cognitive performance. It has three programmable electrodes (most other tDCS stimulators only have two). Due to the electrode positions, PlatoWork can send a current both left/right and front/back. This means, that PlatoWork can shift the balance of the interhemispheric rivalry (left/right), or tilt the synchronization between the frontal (more attention) and parietal (more spontaneous thoughts) part of the brain.
No. PlatoWork only uses tDCS, and not brain mapping technologies like EEG – which is commonly used in headsets designed specifically to record brain activity.
The headset is one-size-fits all, and is scalable to fit normal head sizes from 54-64cm/21.5-25inches.
tDCS should be available to everyone. Our goal is high production at low costs. Because the headsets are shipped directly from our factory to you, we can keep both the production and storage costs down, all while maintaining a high-quality product.
We only collect fully anonymized usage data for product improvements, unless the user explicitly agrees to participate in further data collections. The PlatoWork system uses industry-standard encryption to keep all data transfers safe and private, following the EU General Data Protection Regulation (GDPR). We analyze the data to improve user experiences, learn more about, and optimize neurostimulation
At the moment, PlatoWork is designed to deliver the four modes sold with the headset. While tDCS can be used for a wide range of purposes, we cannot guarantee that any new future programs will be compatible with the current headset design.
Beside the PlatoWork headset itself you get three medical-grade sponges in a plastic casing, a refillable bottle of salt water, USB cable for charging, 2 x 3 extra sponges (compressed), a case for the PlatoWork headset and the accessories. Furthermore, you get access to the PlatoWork app with the four stimulation modes.
During use, the headset communicates with the app, which communicates with ‘the cloud’ to receive data updates, and upload anonymized usage data.
Consumer devices with tDCS like PlatoWork are regarded as safe, and are not regulated for non-medical use. However, the upcoming EU medical device regulation (May 2020) does involve all brain stimulation devices. This means that within the EU, all tDCS devices will have to be registered under this regulation. At PlatoScience, we welcome regulation, as we take pride in ensuring safe and effective neurostimulation.
PlatoWork is fixed just above the ears and can be worn with most types of glasses.
Very thick hair, or big curls, can be a challenge but is not a deal breaker. Usually the problem can be solved by adding more salt water to the sponges.
When fully charged, PlatoWork can stimulate more than 5 sessions of 30min before it needs to be recharged.
Yes, the app is free and all standard features and modes delivered with the PlatoWork headset will stay free to use.
Yes, we strive to make any new app updates compatible to also work with earlier products.
iOS 11 / Android 5 and later versions
We do not recommend to use the headset more than 30min per day. This is not because there are any known complications with more than 30 minutes usage, but because this is the current norm within studies of tDCS.
Especially during ramp up, many people experience a tingling sensation underneath the electrodes. This feeling is quite normal and caused by individual levels of skin sensitivity. If you experience an itching sensation while running a session, try to lower the intensity or add more water to the sponges. Your skin will most likely adjust to this sensation if you use the headset more frequently. Most users don’t even notice this after getting familiar with the headset.
Some users experience temporary red marks under the electrodes after stimulation; this is normal and always disappear again quickly after the session. The marks are caused by a combination of heat, current and the salt water used to moist the sponges. These marks can be reduced by rinsing the sponges under running tap water often, thereby lessening the amount of salt building up in the electrodes
Safety & Efficacy
Using PlatoWork is completely safe. To date there are no rapports of any serious side-effects. Mild side-effects do occur, although they are few and only experienced by a limited number of people. These are typically itching or tingling underneath the electrodes, mild temporary headache, discomfort or (in rare cases) a burning sensation underneath the electrodes.
No. While it’s true that tDCS is used as a treatment for a wide range of neurological conditions such as depression, ADHD, anxiety etc., PlatoWork is not approved as a medical device and thus we cannot recommend using it for such purposes. We are working on developing a medical headset for treatment purposes. If you are interested in learning more about this, please reach out to us directly.
Purchasing & Shipping
Yes, we deliver PlatoWork anywhere in the world as long as local laws permit us to import PlatoWork. The product is CE-marked, and to our knowledge there are no countries, where this doesn’t suffice. If you live in a small country, or a country with very strict import regulations, reach out to us directly and we will investigate if there are any specific local restrictions.
Worldwide shipping costs will be calculated at checkout. Notice that local taxes, VAT etc. will apply.
No. The app is free to use with the four modes, and PlatoWork is delivered with a total of nine electrode sponges, which can be washed and reused if kept well. The salt water needed to moist the sponges can easily be made at home, or bought at pharmacies. If you need more sponges for the electrodes, they can be ordered from us online.
Warranty & Returns
PlatoWork comes with a 2-year limited manufacturer’s warranty. If you experience production related manufacturer’s defect during this time, we will repair it or reimburse you according to our warranty.
If there is a question you would like answered, you can submit one using the form below and we will get back to you as soon as possible. Alternatively you can email your questions to [email protected]