Return Policy

If you are unsatisfied with your purchase from PlatoScience for any reason, you have 30 days from the date of delivery to request a full refund for the cost of the product (excl. shipping).

To qualify for a refund, the following conditions must be met:

  • A return shipping address must be requested from our customer service team within 30 days of the delivery date. To request the shipping address, email
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.


The full amount of the product, excluding shipping cost, will be refunded to your account after the product has been inspected by PlatoScience.